Once a customer has successfully placed an order through the website, the system will send an email containing the order number to the customer’s registered email address to confirm the order. If the order number cannot be found, please contact LINE OA: @laventyr for assistance.
Once an order is placed, it cannot be modified or canceled. An exception is made only in the case of an accidental order, provided that a cancellation request is submitted within sixty (60) minutes of the successful transaction. Requests must be made directly via LINE OA: @laventyr during business hours (Monday–Friday, 09:00–17:00, excluding public holidays). The Company reserves the right to refuse cancellation if the order has already entered the packaging process.
– In certain circumstances, an order may be canceled in whole or in part for the following reasons:
1. The product is out of stock or currently unavailable for shipment.
2. The payment information provided is incomplete or invalid.
3. The Company is unable to deliver to the address provided.
4. The order is identified as a duplicate order.
The order is suspected to violate the Company’s terms, conditions, or policies, including any maximum purchase limit policy.
If an order is canceled, the customer will be notified of the reason for the cancellation through the communication channel deemed appropriate by the Company. Customers will not be charged for any products that have been canceled.
– Credit / Debit Cards (VISA, MasterCard)
– e-Wallets or Electronic Payment (Thai QR Payment, Alipay, TrueMoney, LINE Pay)
– Customers may track the delivery status by clicking the tracking link provided in the order confirmation email.
– The order status may also be reviewed through the customer account page (Track Order). Updates will be reflected after the order has been successfully placed and once the order has been dispatched.
– Orders will be processed, packed, and dispatched within one to three (1-3) business days following the successful placement of the order (Monday–Friday, excluding public holidays).
– Delivery is carried out via Thailand Post (Registered Mail service). The estimated delivery time is one to two (1-2) business days for Bangkok and surrounding metropolitan areas, and three to four (3-4) business days for upcountry or remote areas, depending on the delivery destination.
– Complimentary shipping is provided for orders with a total purchase value of THB 2,000 or more. For orders with a total purchase value below THB 2,000, a shipping fee of THB 100 per order will apply. For further details, please refer to the Shipping & Delivery page.
– The Company accepts returns and exchanges only in cases where the product is damaged during transit (including broken, cracked, or leaking items) or where the product is defective due to manufacturing faults. For further details, please refer to the Return an Item page.
– If the product inside the parcel is found to be damaged during transit, customers are kindly requested to take photos or record a video starting from the moment the parcel is opened, clearly documenting the condition of the product. Please contact the Company immediately and submit the supporting evidence via LINE OA: @laventyr. Our team will then coordinate the inspection process and provide further assistance accordingly. For further details, please refer to the Return an Item page.
– Customers may request a tax invoice only on the date the order is placed. The Company is unable to issue tax invoices retroactively. Please provide the required information for the tax invoice in the Note section on the Checkout page when placing the order.
Note: Currently, the Company issues electronic full tax invoices (e-Tax Invoice) only.
– Gift wrapping services and shopping bags are not available for online purchases across all channels. Customers may purchase products and gift packaging separately at any physical store branch.
