These Terms and Conditions of Use (“Terms”) are established to govern the rules and conditions for accessing and using the website www.laventyr.com. Please read these Terms thoroughly before using the website.
By accessing the website or placing an order through the platform, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms and Conditions.

1. Definitions
For the purposes of these Terms:
(A) “Website” means the website named LAVENTYR, located at https://www.laventyr.com, including other online channels of the brand. It is operated and provided for the purposes of disseminating product information, news, activities, and the sale of products or services under the LAVENTYR brand.
(B) “Website Owner” means Birkin Asia Co., Ltd., located at 55, Wave Place Building, 17th Floor, Room MT11/1, Wireless Road, Lumpini, Pathum Wan, Bangkok 10330.
(C) “User” means any visitor, user, member, or person who accesses the Website, regardless of the method, device, or channel used, and whether such access is free of charge or involves a fee.
(D) “Personal Data” means any information that can identify an individual, whether directly or indirectly.
(E) “Content” means texts, articles, images, videos, audio, designs, symbols, trademarks, software, computer code, or any communication appearing on the Website, whether access is restricted or not.

2. License to Use the Website
The Website Owner provides access to and use of the Website under these Terms. By accessing the Website, the User represents and warrants that they have read, understood, and agreed to all the terms provided herein. Accordingly, the Website Owner grants the User permission to use the Website in accordance with the specified conditions.

3. Website Usage Guidelines
Users may use the Website to browse product information and details, place orders, and receive news and information related to the LAVENTYR brand. Any such use must strictly comply with the terms and conditions specified by the Website Owner.

4. Prohibited Uses of the Website
The User agrees not to engage in any of the following actions:
(A) Any act that violates applicable laws, court orders, or orders of governmental authorities.
(B) Any act that is contrary to public order or good morals.
(C) Any infringement of copyright, trademarks, or any other intellectual property rights.
(D) Any unlawful collection, use, or disclosure of personal data.
(E) Any interference with the Website’s systems, servers, or infrastructure.
(F) Any copying, modification, reproduction, publication, or commercial exploitation of any content, fragrance formulas, product names, or any elements of the Website without prior written authorization from the Website Owner.

LAVENTYR and the LAVENTYR logo are trademarks of Birkin Asia Co., Ltd. All information on this Website including text, content, news, graphics, logos, layouts, designs, downloads, product pricing, and services (collectively referred to as “Content”) is owned by or registered to Birkin Asia Co., Ltd.

The Company reserves the right to take immediate legal action against any person who violates these provisions.

5. User Accounts
The Website Owner may, at its sole discretion, provide User Accounts for the use of the Website. Users are responsible for maintaining the strict confidentiality of their account credentials and passwords. Any activity or transaction that occurs under a User’s account shall be deemed, in all respects, the act and responsibility of the User.

6. Collection and Use of Personal Data
The Website Owner will collect, use, and process personal data in accordance with the Privacy Policy. Users have the right to access, rectify, erase, or withdraw their consent in relation to their personal data, as provided under applicable personal data protection laws. For further details, please refer to the Privacy Policy.

7. Representations and Obligations of the User
By visiting, using, or registering as a member of the Website, the User agrees to make the following representations and undertakings to the Website Owner:
(A) The User represents that they have carefully read, studied, and fully understood all statements, conditions, and provisions of these Terms in their entirety, and agrees that these Terms shall be legally binding between the User and the Website Owner in all respects.
(B) The User agrees to use the Website in good faith and shall not engage in any act that violates applicable laws, public order, or good morals, or that is contrary to the purposes of the Website’s services. The User shall not use the Website in any manner that may cause damage, reputational harm, or impropriety to the Website Owner, the LAVENTYR brand, or any third party.
(C) The User represents that any information provided to the Website Owner whether personal data, order information, or any other information is accurate, complete, and up to date, and agrees to promptly notify the Website Owner of any changes to such information.
(D) In the event that the User authorizes any employee, subcontractor, consultant, representative, or agent (if any) to access or use the Website on their behalf, the User shall ensure that such persons strictly comply with these Terms as if they were the User.
(E) The User agrees not to engage in any act that infringes upon the rights, intellectual property rights, copyrights, trademarks, trade names, fragrance formulas, designs, or any other rights of the Website Owner or any third party, whether directly or indirectly.
(F) In the event that any claim or legal action is brought by a third party arising from the User’s use of the Website, the User agrees to resolve such claims at their own expense and responsibility, and to use their best efforts to prevent the Company from becoming involved in such dispute.
(G) If the Company incurs any damages, losses, or expenses as a result of the User’s use of the Website, the User agrees to fully indemnify and compensate the Company for such actual damages and expenses.
(H) The User agrees to reasonably cooperate with the Website Owner in the event that the Website Owner needs to investigate, correct, or take any action relating to the User’s use of the Website in order to comply with applicable laws or these Terms.

8. Payment
The User agrees to pay for products through the payment systems specified on the Website. The User may choose from the following payment methods:
(A) Credit / Debit Cards: (VISA, MasterCard)
(B) e-Wallets or Electronic Payment Systems: (Thai QR Payment, Alipay, TrueMoney, LINE Pay) The Website Owner does not store the User’s credit or debit card information.

9. Shipping and Delivery
The Website Owner provides shipping services via Thailand Post. Orders will be processed, packed, and dispatched within 1–3 business days after the order is successfully completed. Please review our Shipping and Delivery Policy for further details.

10. Product Warranty
The Website Owner warrants that all products sold through www.laventyr.com are in good condition and fit for normal use in accordance with the product descriptions displayed on the Website. This warranty is valid for a period of seven (7) days from the date the User receives the product.

This warranty covers only defects resulting from the manufacturing process or shipping.27022026

11. Returns, Exchanges, and Refunds
(A) Orders via www.laventyr.com: Users may request a return or exchange, accompanied by proof of purchase, within fifteen (1 5 ) days from the date of successful delivery. Returned items must be in perfect condition, unused, and in their original, unopened packaging. Products purchased via www.laventyr.com cannot be returned or exchanged at physical stores or branches.
(B) In-Store Purchases: For products purchased at a physical store or branch, Users may contact that specific branch directly within seven (7 ) days from the date of purchase. Valid receipts or proof of purchase must be presented. Terms and policies shall be in accordance with the regulations of the respective department store or venue.
(C) Purchases made through online platforms: For orders placed through Shopee, Lazada, or LINE SHOPPING. Users must contact the respective platform directly. Return and exchange policies shall be governed by the terms and conditions of each platform. Products purchased through such online platforms cannot be returned or exchanged at physical stores or branches.
(D) Other Unauthorized Channels: The Company reserves the right to refuse any return or exchange for products purchased through unauthorized distributors or channels not affiliated with the Company.
The Website Owner will consider return or exchange requests ONLY in the following cases:
(1) Products damaged during transportation (e.g., broken, cracked, or leaking)
(2) Products with defects arising from the manufacturing process.

To request an exchange or return, Users must provide valid proof of purchase. The product must be in perfect condition, unused, unopened, and returned in its original, complete packaging. The Company reserves the right to refuse any exchange or return request if these conditions are not satisfied or if the request is submitted after the specified period.

The Company maintains a strict no-refund policy in all cases, except where the Company is unable to provide a replacement product in accordance with these Terms. Furthermore, the Company will not accept any return or exchange based on personal dissatisfaction with respect to scent, color, appearance, or other personal preferences that are not attributable to a product defect. Please review our Return an Item for further details.

12. User Breach of Terms
In the event that a User violates or fails to comply with any provision of these Terms and Conditions, or engages in any activity that the Company, in its sole discretion, deems potentially harmful, damaging, disreputable, or disruptive to the operations of the Company, the Website, or other Users, the Website Owner reserves the right to take any of the following actions:
(A) Issue a warning or require the User to rectify or cease such conduct;
(B) Temporarily suspend the User’s account or access to the Website, with or without a specified period;
(C) Permanently terminate the User’s right to use or access the Website.

The Website Owner may implement such measures immediately without prior notice. The User acknowledges and agrees that the Company shall not be liable for any damages, expenses, losses, or claims arising out of or in connection with such actions.

13. Website Availability
The Website Owner reserves the right, at its sole discretion, to suspend or discontinue the Website, whether in whole or in part, on a temporary or permanent basis, for purposes including but not limited to maintenance, system upgrades, or technical issues.

Additionally, the Company may suspend the Website due to force majeure events or circumstances beyond its reasonable control, including but not limited to power outages, telecommunications failures, natural disasters, accidents, changes in applicable law, or orders issued by governmental authorities.

The User acknowledges and agrees that any such suspension, for any reason whatsoever, shall not give rise to any liability on the part of the Company for any damages, loss of revenue, or claims incurred by the User, whether direct or indirect.

14. Support
In the event that the User has any questions or inquiries regarding the use of the Website, the User may contact us through the following channels:
Email: admin@laventyr.com
Line OA: @laventyr

15. Disclaimer of Liability
The services provided through the Website may be subject to certain limitations. The information or content appearing on this Website shall not be deemed to constitute any warranty or representation of any kind. The User acknowledges and agrees that nothing in these Terms or on the Website, whether express or implied, shall:
(A) Warrant the stability, security, or accuracy of the ordering system, the uninterrupted or error-free operation of the Website, or its suitability for the User’s particular purpose;
(B) Render the Website Owner liable for any damages arising from the use of the Website, whether direct, indirect, incidental, special, or consequential, including but not limited to loss of profits, business opportunities, data, reputation, or damage to the User’s equipment or systems; provided that this exclusion shall not apply where such damages are proven to have resulted directly from the Website Owner’s willful misconduct or gross negligence;
(C) Render the Website Owner liable for any damages or obligations arising from the User’s own acts or omissions, whether intentional or resulting from misunderstanding or negligence;
(D) Render the Website Owner liable for any damages arising from force majeure events or from acts of third parties, including but not limited to unauthorized access to the system (hacking), cyber- attacks, or any other events beyond the reasonable control of the Website Owner.

16. Intellectual Property
The User understands and acknowledges that all intellectual property rights appearing on the Website www.laventyr.com, including but not limited to content, text, articles, images, photographs, videos, audio, designs, graphics, logos, trademarks, service marks, trade names, presentation formats, website structure, operating systems, and any other elements related to the Website, whether or not protected by law and regardless of the form or time in which they appear, are the exclusive intellectual property of, or are under the lawful rights of, Birkin Asia Co., Ltd. (LAVENTYR).

The User is granted the right to use the intellectual property appearing on the Website only to the extent expressly permitted by the Website Owner, solely for personal purposes and strictly in accordance with these Terms and Conditions. Such right of use is revocable and non-transferable under any circumstances. Nothing in these Terms and Conditions, whether express or implied, shall be deemed to constitute a transfer or grant of any copyright, trademark rights, or other intellectual property rights of the Website Owner to the User, whether directly or indirectly. The User agrees not to reproduce, modify, publish, distribute, or otherwise exploit, whether for commercial purposes or otherwise, any such intellectual property, in whole or in part, without the prior written consent of the Website Owner.

17. Confidentiality
The User agrees to keep all non-public information received from the Company strictly confidential. This includes personal data, commercial data, product information, formulas, scents, design concepts, and business strategies, whether they hold commercial value or not. The User shall not disclose or disseminate such information to third parties unless required by law or with prior written consent from the Company.

18. Amendments
The Website Owner reserves the right to amend, modify, or update these Terms and Conditions at any time, whether in whole or in part. The Website Owner shall notify the User of such amendments through any channel deemed appropriate. Any amended Terms and Conditions shall be deemed to form an integral part of these Terms and Conditions and shall become effective and binding upon the User immediately from the date of publication.

19. Assignment
Unless otherwise provided in these Terms and Conditions of Use, the User agrees not to assign, transfer, or delegate any rights, duties, and/or obligations under these Terms and Conditions of Use to any other person, whether in whole or in part, without the prior written consent of the Website Owner.

20. Waiver
No failure or delay by the Website Owner in exercising any right under these Terms and Conditions of Use, in any case or at any time, shall be deemed a waiver of such right. Any partial exercise of any right, or any waiver of any right on any particular occasion, shall not be deemed a waiver of any other right or on any other occasion. All rights of the Website Owner shall remain in full force and effect and may be exercised at any time under these Terms and Conditions of Use.

21. Notices
The User agrees that any notice or document which the Website Owner is required to give to the User under these Terms and Conditions shall be deemed to have been duly given if provided through the following method:
(A) By posting such notice on the Terms and Conditions page of the Website.

22. Governing Law
These Terms and Conditions of Use shall be governed by and construed in accordance with the laws of the Kingdom of Thailand.

23. Entire Agreement
These Terms and Conditions of Use constitute the entire agreement between the Website Owner and the User with respect to the use of the Website, the provision of services, and the rights and obligations hereunder. Any representations, understandings, communications, negotiations, or agreements made prior to these Terms and Conditions of Use, whether oral or written, which conflict with or are inconsistent with these Terms and Conditions of Use, shall be superseded by and governed in accordance with these Terms and Conditions of Use.

24. Severability
If any provision, term, or condition of these Terms and Conditions of Use is held to be void, invalid, or unenforceable for any reason, the remaining provisions, terms, and conditions of these Terms and Conditions of Use shall remain in full force and effect and continue to be binding upon the parties as if such void, invalid, or unenforceable provision had never been included herein.