The Company accepts returns and exchanges only in cases where products are damaged (including broken, cracked, or leaking) during transit, or where products are defective due tomanufacturing faults of the Company. The terms and conditions for returns and exchanges shallvary depending on the purchase channel, as set out below:
- Orders Placed via www.laventyr.com
For orders placed via www.laventyr.com , customers may request a return or exchange within fifteen (1 5 ) days from the date of successful delivery, provided that valid proof of purchase is presented. The Company accepts returns only for products that are in their original, unused condition and in their original, unopened packaging. Products sold through the Website are covered by a seven (7 ) – day warranty commencing from the date the customer receives the product. Products purchased through www.laventyr.com may not be returned or exchanged at any physical store or branch. - In-Store or Branch Purchases
For purchases made at a physical store or branch, customers may contact the branch of purchase directly within seven (7) days from the date of purchase if any issues are encountered. A valid receipt or proof of purchase must be presented at the time of the request. All returns and exchanges are subject to the specific terms, conditions, and policies of the respective store or department store where the purchase was made. - Orders Placed via Online Platforms (Shopee, Lazada, and LINE SHOPPING)
For orders placed via Shopee, Lazada, or LINE SHOPPING, customers must contact the respective platform directly for any return or exchange requests. All returns and exchanges are subject to the specific terms, conditions, and policies as determined by each platform. Please be advised that products purchased through these online platforms may not be returned or exchanged at any physical store or branch. - Purchases from Unauthorized Sellers
For products purchased through channels where the seller is not the Company or its authorized affiliates, the Company reserves the right to refuse any return or exchange requests under all circumstances.16/03/2026
– The Company will inspect the returned product and relevant information. If the request complies with the applicable return and exchange conditions, the Company will arrange for a replacement product to be shipped within seven (7)–fourteen (14) business days after the returned product has been received at the Company’s warehouse. The Company reserves the right not to reimburse any shipping costs associated with product returns or exchanges and reserves the sole right to exercise its discretion in all related matters.
– The fragrance intensity of each scented product may vary depending on the characteristics of the individual scent and personal preference. The Company does not accept returns or exchanges for products due to a change of mind or dissatisfaction with the fragrance.
– The Company does not accept returns or exchanges for promotional products with discounts of twenty percent (20%) or more, products included in specially priced gift sets, products incorrectly ordered by the customer (including incorrect items or scents), or products purchased through channels where the seller is not the Company. The Company reserves the right to refuse all return or exchange requests in such cases.
